Refund Policy

Scope of This Policy

This policy applies to digital products sold through the Saramatic website, including downloadable guides, reflection workbooks, and other digital resources.

Digital Product Purchases

Because digital products can be accessed or downloaded immediately after purchase, they are generally non-refundable once access has been provided. We want you to feel confident in your purchase, so please review the product description carefully before buying.

Downloadable Products

Once a downloadable product has been accessed or downloaded, the purchase is considered final. This is standard practice for digital goods because the product cannot be "returned" once delivered.

Duplicate Purchases

If you were accidentally charged twice for the same product, please contact us and we will issue a full refund for the duplicate charge.

Technical Problems

If a file you purchased is corrupted, unusable, or cannot be opened despite following the provided instructions, please reach out. We will either provide a working replacement or issue a refund if the problem cannot be resolved.

Unauthorized Purchases

If you believe a purchase was made without your authorization, please contact us immediately. We will work with you to investigate and resolve the situation.

Refund Exceptions

We will issue a refund in the following circumstances:

• You were charged twice for the same product
• The wrong product was delivered
• The file is corrupted or unusable and cannot be replaced
• A refund is required by applicable law

We do not offer refunds for change-of-mind purchases after a product has been accessed or downloaded.

How to Request Help

If you have a problem with a purchase, please email us with your order details and a description of the issue. We aim to respond within two business days.

Email: support@saramatic.com

Processing Time

Approved refunds are typically processed within 5–10 business days. The time it takes for the refund to appear in your account depends on your payment provider.

Changes to This Policy

We may update this refund policy from time to time. When we do, the "Last Updated" date at the top will change. Please review this policy before making a purchase if you have questions.

Contact Information

For purchase-related questions or refund requests:

Email: support@saramatic.com
Website: saramatic.com